In this Lunch and Learn I talk about the social function role of emotions and their expressions as well as debunk commonly held beliefs around emotional expression (first video). I also share with you 5 great tips that you can start applying today to personalize your online communication (second video).

BRIEF SUMMARY OF THE CONTENT

COMMON BELIEFS THAT lead to MISUNDERSTANDINGs around emotions:

Emotions are irrational.
Different people feel emotions differently.
Emotions are not professional.
A “Poker face” is a great way to prevents others from knowing what you are thinking.

Accurate and EMPOWERING BELIEFS TO HOLD AROUND emotions:

Emotions are socially rational!
We all feel emotions, but we express them differently.
Emotions are normal, and we need to express them professionally.
A “Poker face” is a great way to undermine trust in relationships and signal that you aren’t going to be cooperative.

5 TIPS TO START APPLYING TODAY:

Communication hierarchy: Video calls -> Voice Calls -> Email
Start all interactions with positive emotional expressions.
Practice your “listening face”.
Appropriately response to other’s emotional cues.
When uncertainty and misunderstandings come up, connect and clarify in a timely manner (a.k.a. relationship repair).